Here Are a Few Ways to Boost Your Patients’ Experience
For medical professionals, patient care is the most important aspect of their day-to-day operations. After all, you’re there to be an advocate for your patient. We know it’s important your patients leave your office with the answers they need, but how can you ensure a great experience during every office visit?
1. Know Their Challenges
When your patients come into your advanced pain management office looking for relief for their back pain, there are quite a few problems they could face. As a specialist, you may have a busy schedule. However, waiting months for an appointment to see a medical professional is a real challenge for patients experiencing serious back pain. Long waits in uncomfortable lobby chairs can also cause serious discomfort for patients seeking advanced pain management for their back problems. Make sure they have comfortable and supporting seating. Also keep them focused on getting themselves better by having self help videos in the waiting room.
2. Don’t Rush
Feeling rushed is another issue for many patients. As a medical professional, you probably have more on your plate than you can handle, but your patient should feel like they’re your only appointment for the day. At this point they have been waiting for weeks or even months to see you about their back pain, and they want to feel like all that waiting wasn’t for a rushed, 10-minute visit with a doctor that only half listened to their story, while thinking about all the other things they needed to get done. In addition to making your patient feel important, being present in the room will allow you to take a better medical history, listen to the patient’s concern, and most importantly, catch important details that may lead to a better diagnosis and treatment plan.
3. After the Appointment
Even after they’ve left the office, your patients still need you to be there for them. Nothing is more frustrating for patients than leaving your spine care center without knowing the next steps for care. Should they call if their medication isn’t relieving their symptoms? What should they expect from their new therapy? When is their next appointment? It’s important to leave your patient’s confident about their care rather than wondering what to do next.
Another frustration for patients is not being able to easily contact you between appointments. If they have a question, but can’t get someone to call them back, who else could they turn to? As their medical professional, you’re the only one they can rely on in regards to their condition and care. Following up with relevant patient phone calls in a timely manner is an essential way to boost client experience. Initial calls may be made taken by a nurse or PA, and if urgent then referred to you.
If you’re looking to better care for your patients with spine and back injuries, contact us. Our advanced spine care can help you make a difference!